Frequently Asked Questions
About our House Cleaning Service
Q: Are you Licensed, Bonded and Insured?
A: Yes. We carry liability insurance including Workers Compensation and Bonding Insurance.
Q: What if insurance doesn’t cover the damage on an item?
A: Once we are notified of a damage item, we will send out a person to inspect and repair the item. If the item cannot be repaired, we will replace the item. The homeowner can also choose cash replacement equal to the value of the damaged item. This process will take five to ten days. (Please note that if we replace or pay for damage, we will retain the old item.)
Q: What Metro Atlanta areas do you service?
A: We service the following areas: Acworth, Alpharetta, Atlanta, Austell, Avondale Estates, Canton, Chamblee, Cherokee, Clarkston, College Park, Cummings, Dahlonega, Decatur, Doraville, Duluth, Dunwoody, Kennesaw, Lawrenceville, Lilburn, Lithonia, Marietta, Norcross, Peachtree City, Powder Springs, Roswell, Sandy Springs, Smyrna, Snellville, Stockbridge, Stone Mountain, Suwanee, Tucker, & Woodstock.
Q: Can I get a quote by phone?
A: Yes, you can get a quote over the phone. Our representatives are ready to work closely with you to answer any questions you may have.
Q: Are your personnel uniformed?
Q: Do you have references?
A: Yes. We have references from all of the Atlanta Area. We can provide references when you call for a quote.
Q: How do you determine rates?
A: The price is determined by the size of the home. Please call us at (678) 966-9469 to receive a free quote.
Q: How many people will clean my home?
A: Two to three people will clean your home. The team size depends on the size of your home.
Q: How long will it take to clean my home?
A: The average residential cleaning requires 2-4 hours, depending on the the size and conditions of your home.
Q: Do I need to be home when EMJ arrives?
A: No. You have many different options about how we enter and exit your home. Our team will work with you to make sure your needs are met.
Q: Do I need to supply anything?
A: We supply all cleaning products and equipment, but if you prefer a particular product just let us know. (EMJ does not take responsibility for any equipment provided by clients.)
Q: How do I make a payment?
A: Payment is due when service is rendered. For your convenience, we accept personal checks, credit cards (Visa, MasterCard, American Express, Discover) money order and cash payments. First-time cleaning must be paid by cash or credit card the day of the cleaning.
Q: What if the job was not completed?
A: You have 24 hours to report any incomplete work and we will send someone back to complete the job.
Q: What if the cleaning crew arrives late?
A: We try our best to arrive on time as scheduled. If we are late, however, you will receive a $10-$15 discount, depending on the situation. Please let us know when our cleaning crew is late. Your satisfaction is our highest concern.
Q: What if an item from my home goes missing?
A: You have 48 hours to report any missing items. We will contact the cleaning crew who visited your home to properly locate your item(s).
Q: What is your cancellation policy?
A: To cancel an appointment with no fee, please call 24 hours in advance of your appointment time. If you call to make a cancellation on the day of your appointment, you will be charged $50.