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Frequently Asked Questions
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Q: Are you Licensed, Bonded and
Insured? A: Yes, We carry liability insurance including Workers
Compensation and Bonding Insurance.
Q: What Metro Atlanta areas do you
service? All of the following: Acworth, Alpharetta, Atlanta,
Austell, Avondale Estates, Canton, Chamblee, Cherokee, Clarkston, College Park,
Cummings, Dahlonega, Decatur, Doraville, Duluth, Dunwoody, Kennesaw,
Lawrenceville, Lilburn, Lithonia, Marietta, Norcross, Peachtree, Powder Springs,
Roswell, Sandy Springs, Smyrna, Snellville, Stockbridge, Stone Mountain,
Suwannee, Tucker, & Woodstock.
Q: May I have a quote by phone? A: Yes. You can
get a quote, our representatives are ready to work closely with you to answer
any question.
Q: Are your personnel
uniformed? A: Yes. We are uniformed to look professional in your
home or office.
Q: Do you have references? A:
Yes. We have references from all of the Atlanta Area, when you call us for a
quote we can provide them.
Q: How do you determine rates? A:
The price is determined by the size of the home. Just call us at 678 966 9469
and after a few
questions, you will receive your free
quote.
Q: How many people will clean my home? A: Two
to three people will clean your home. Team size depends on the size of your
home.
Q: How long will it take to clean an average
home? A: The average residential cleaning requires between two and
four hours depending on the the size and conditions of your
home.
Q: Do I need to be home when EMJ arrives? A:
No. You have many different options about how we enter and exit your home.
Q: Do I need to supply anything? A: EMJ supplies all
cleaning supplies and equipment but if you prefer a particular product just let
us know.
B: EMJ does not take responsibility for any equipment provided by clients.
Q: How do I make my payment?
A: Payment is
due when service is rendered. For your convenience, we accept Check, CreditCard (Visa, MasterCard, Amex, Discover) Money
Order and Cash.
Q: What if the job was not completed? A:
You have 24 hours to report any incomplete work and we will send someone back to complete the job. If you fail to report an incomplete job within 24 hours, we are not held liable.
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