Frequently Asked Questions
About our House Cleaning Service
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Q: Are you Licensed, Bonded and Insured?
A: Yes, We carry liability insurance including Workers Compensation and Bonding Insurance.
Q: What if insurance doesn’t cover the damage on an item?
A: Once we are notified of a damage item, we will send out a person to inspect and repair the item. If the item can not be repaired, we will replace the item. The homeowner can choose cash pay replacement value.
In summary, there are three action for a damage item that is not covered by insurance.
1. Repair
2 Replacement
3. Receive a check for the value of the item
This process will take five to ten days. (Please note that if we replace or pay for damage, we will retain the old item.)
Q: What Metro Atlanta areas do you service?
A: All of the following: Acworth, Alpharetta, Atlanta, Austell, Avondale Estates, Canton, Chamblee, Cherokee, Clarkston, College Park, Cummings, Dahlonega, Decatur, Doraville, Duluth, Dunwoody, Kennesaw, Lawrenceville, Lilburn, Lithonia, Marietta, Norcross, Peachtree, Powder Springs, Roswell, Sandy Springs, Smyrna, Snellville, Stockbridge, Stone Mountain, Suwanee, Tucker, & Woodstock.
Q: May I have a quote by phone?
A: Yes. You can get a quote, our representatives are ready to work closely with you to answer any question.
Q: Are your personnel uniformed?
A: Yes. We are uniformed to look professional in your home or office.
Q: Do you have references?
A: Yes. We have references from all of the Atlanta Area, when you call us for a quote we can provide them.
Q: How do you determine rates?
A: The price is determined by the size of the home. Just call us at 678 966 9469 and after a few questions, you will receive your free quote.
Q: How many people will clean my home?
A: Two to three people will clean your home. Team size depends on the size of your home.
Q: How long will it take to clean an average home?
A: The average residential cleaning requires between two and four hours depending on the the size and conditions of your home.
Q: Do I need to be home when EMJ arrives?
A: No. You have many different options about how we enter and exit your home.
Q: Do I need to supply anything?
A: EMJ supplies all cleaning supplies and equipment but if you prefer a particular product just let us know.
B: EMJ does not take responsibility for any equipment provided by clients.
Q: How do I make my payment?
A: Payment is due when service is rendered. For your convenience, we accept Check, CreditCard (Visa, MasterCard, Amex, Discover) Money Order and Cash.
Q: What if the job was not completed?
A: You have 24 hours to report any incomplete work and we will send someone back to complete the job. If you fail to report an incomplete job within 24 hours, we are not held liable.
Q: What if the cleaning crew arrives late?
A: We try our best to arrive on your scheduled time, however, if this happens you will receive a 10 or 15 dollar discount depending on the situation. Please let us know when this happens. Your satisfaction is our highest concern.
Q: What if you are missing and item?
A: You have 48 hours to report any missing items. This is due to that fact that we need to contact the house cleaning crew to ask them where they may have put it. The crews clean several houses a day and after two days they will not be able to remember where they put the item. Therefore we can not be responsible for lost items over 48 hours for them cleaning time.
Q: What is EMJ’s cancellation policy?
A: To cancel an appointment with no fee, you need to call 24 hours in advance of your appointment time. If you call to make a cancellation on the day of your appointment, you will be charged $50. If you prepaid for your services, we can refund your money but you will still receive a fine of $50 for canceling the day of the appointment.